General Supervisor Quality (GSQ)

General Supervisor Quality (GSQ)United States of AmericaR-0743062015 CSL Plasma
Job Description
1 Act as lead supervisor in ensuring the day-to-day activities of quality operations are compliant with Standard
Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise
management of ER issues or escalated quality issues.
2 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply
with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies
and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
3 Develop quality knowledge and assist with identifying problem areas and implement corrective action as needed
with management oversight. Ensure excellent customer service by all staff.
4 Partner with quality management in collecting and analyzing data to support continuous improvement resulting in
improved customer/donor service, product yields and financial results while maintaining compliance and quality.
Assist management in the change management process and raises ideas for consideration.
5 Coordinate and management assist with site supplier, customer and regulatory audits. Participate in the review of
findings, deviation management (RCA) and written responses, as needed, to ensure a successful closure of audits.
Utilize quality tools and applications to facilitate understanding of issues and documentation.
6 Partner with quality and center management so that the center is ?inspection ready? at all times and customer
requirements meet the safety of donors and employees including compliance with OSHA regulations. Assist with
regular reports to center, area and corporate quality management regarding systems status.
7 Collaborate with management to understand and determine quality financial responsibility including budgets,
forecasts and financial impact to business including quality goals.
8 Participate with management in the recruitment and selection of quality staff and in conducting performance
appraisals and performance feedback.
9 Assist management with audits by working with Assistant Manager Quality Assurance and quality team to develop
effective corrective action plans to address any areas of deficiency.
10 Occasionally act as back-up manager of quality in absence of Assistant Manager Quality Assurance.
11 Must successfully complete the leadership development program and be able to relocate within 12 months.
12 Maintain confidentiality of all personnel, donor and center information.
13 May be cross-trained in other areas to meet the needs of the business.
14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
15 Responsible for notification to the ADOQ for any event that negatively impacts the safety, quality, purity or potency
of the product that results in pausing or disruption of business. If necessary, notification must be elevated to any of
the following: Regional Director, Associate Director of QA, Divisional Director or Director of Quality Systems and
16 Perform other duties, as assigned, to support business needs.
Provide minimum hiring requirements, specialized knowledge, and other considerations required
Education - Bachelor's degree preferred
Equivalent combination of education and professional work experience required
? BS/AS degree OR
? Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of
others OR
? 1 year Quality/L&D experience required
Additional Comments
? Maintain company Technical Training certification
? Knowledge of ever-changing and complex government and industry regulations, and ability to
monitor compliance with these regulations
? Proficient in English
Working Conditions(physical &mental requirements)
? Shares information with internal contacts with common desire to reach a solution
? Ability to make decisions, which have moderate impact on immediate work unit.
? Must be able to see and speak with customers and observe equipment operation.
? Occasionally required to work with the public when they are dissatisfied
? Reach, bend, kneel and have high level of manual dexterity
? Occasionally be required to lift and carry up to 25 pounds
? Fast paced environment with frequent interruptions
? Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
? Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
? Exposure to human source products and various chemicals including isopropyl, ethyl alcohol,
carbon dioxide, iodine, bleach, germicide solution, etc.
? Frequently required to make and accept modifications to working processes and procedures as
directed by SOP
? Overnight travel required up to 10% of the time
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
CityOak Park
Street Address13770 Nine Mile Rd
Primary LocationCSL Plasma US-Oak Park 041
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click below.

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